We are a leading solicitor’s firm based in Blackburn, dedicated to providing exceptional legal services to clients nationwide. With a team of experienced professionals, we specialise in handling no win no fee claims across various service areas, helping individuals and businesses retrieve compensation for financial mis-selling and consumer issues.

We are looking to hire a number of Customer Claims Handlers to be part of our growing claims processing team. Due to our business success in recent years, we are experiencing an extremely busy period of growth, which will create some exciting progressive job opportunities for you to work towards.

We are keen to hear from candidates who have proven experience of handling high-volume customer service/telephone queries.

The main responsibilities for the role are:-

• Handling calls, support requests, and ensuring customer satisfaction
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Be the Point of contact for our customers in arrears
• Holding conversations to understand the
• Demonstrate a 'customer first' approach by maintaining high-quality standards on every interaction
• Identifying issues, taking into account personal circumstances
• Problem-solving to reach the right outcome for the customer

You will need to have the following skills / abilities and experience:-

• Experience on the phone – incoming and outgoing calls (2 years desirable but not essential)
• Good communication skills – verbal and written
• Basic admin skills – the role involves updating claim files and CRM system
• Ability to work as part of a team in a fast paced environment
• Confident and resilient
• Ability to handle difficult conversations
• Experience in finance/ claims/ legal sectors desirable but not essential

This position will be 9-5.30, 5 days a week in the Blackburn office. 

The salary on offer for this position is starting from £23k.

The benefits available in this role are:-

• Smart / Casual dress

• Company events

• Company pension

• Free parking

• Health & wellbeing programme

• On-site parking

• Referral programme

If this sounds like a job for you then please don't hesitate to apply.

Our specialist civil litigation solicitors are perfectly placed to help you when all other attempts at dispute resolution have failed. Should your case need to go to trial, we are committed to achieving the best result for you or your business.

We understand that civil litigation cases can be both a stressful and time-consuming problem for individuals and businesses. That is why we always aim to take the strain from you, handling a legal dispute on your behalf and allowing you to focus your attention on running your business successfully or getting on with daily life.

At Courmacs Legal Ltd, we specialise in PCP (Mis-Sold Car Finance) Claims, Cavity Wall Insulation Claims, Japanese Knotweed Claims, Business Energy Claims, Plevin Claims and Mis-sold SIPPS Claims. If you would like to make a claim for compensation, please don't hesitate to get in touch with our team, and we will advise you on your best course of action.